For deliveries, we use courier services requiring signature on delivery.
We cannot provide free shipping using Australia Post. If this is of more convenience to you, we will ship small articles up to 5kg via Express Post only with a signature on receipt. There is a minimum service charge of $20 for this service - sorry, but Australia Post is more expensive than couriers.
Free shipping terms and conditions:
Unless otherwise stated on the product, the terms and conditions for free shipping are:
A) Applies within Australia only. Overseas orders are not eligible for free shipping and we do not generally ship outside Australia.
B) Free shipping within Australia is available to capital cities and major regional centres only.
C) For areas other than described in (B) above, free shipping may be available to smaller towns provided our transport company(s) have a depot or an agent.
D) If you live outside the areas described in (B) and C) above, we will ship the goods to the closest town where our transport company(s) have a depot or agent. In this event, you will need to arrange on forwarding of the goods from this place.
E) Free shipping does not include delivery with tail gate trucks. If you require a tail gate, an additional charge will be levied. Note that not all depots have tail gate capability and not all goods can be lowered with a tail gate (e.g. very heavy goods).
F) Unless otherwise stated, free shipping is not available for solar panels, batteries, framing systems, wind turbines and towers, hot water systems, solar pumps or generators
G) Other than products in (F) above and areas excluded in (A) and (B) above and condition (E), free shipping is available for orders over $2500 in value
H) Shipping to post offices is not supported unless we use Express Post - service fees apply.
We will provide a full refund including reimbursement of reasonable shipping costs if the product we supply does not do what we (or the manufacturer) says it does.
We will replace or repair the item if it is faulty (subject to inspection on return). If it is faulty, we will also cover the reasonable shipping cost to get it back.
We do not provide a refund for change of mind, or when something doesn't do what you thought it would do (unless we have also done the design). We will however accept returns if they are in a merchantable state and in the original packaging. A restocking fee of 20% applies, plus you MUST send the product back to us or to the place we nominate.
Terms and conditions:
- Return requests must be made within 30 days
- We process returns and refunds within 21 days