> What delivery methods do we use?
For UK orders we use Royal Mail or our Delivery Courier DHL Express.
For International Delivery we use Royal Mail Airmail or DHL to despatch your order.
If you have a problem with a delivery or with goods damaged in transit, please send us an email through ebay.
International DHL Express Courier Delivery – indicated on eBay by Express Int’l Postage
For an additional fee we can get you your item to pretty much anywhere in the world - FASTER !
We offer DHL Express delivery to our international customers allowing orders to be fully trackable. If the item you are ordering qualifies for the Express Int’l Postage service you will be shown this as a delivery option in the ‘Postage and Payments’ Tab on eBay.
The price of this service is dependent on the delivery country or region and will be displayed if applicable by selecting your country from the list on eBay.
If you select to upgrade to the Express Int’l Postage service we will send you an email with details on how to track your order once your order has been placed.
- If you order and we receive cleared payment before 3pm on a working Day (Mon-Fri) we will ship the same day.
- If you order after 3pm on a working Day (Mon-Fri) we will dispatch the next working day.
- For orders placed on a Friday after 3pm or on the Weekend (Sat-Sun) we will dispatch on the next working day.
> UK Delivery Options
eBay FAST & FREE, Standard or Economy Delivery - your order will be processed as normal and shipped by Royal Mail, or in the case of larger items we will use DHL.
Ordered goods usually arrive by the eBay estimate for most of the UK mainland.
Express Delivery (Other 24 hour Courier) – your order will be treated as Priority Despatch and shipped by Royal Mail Tracked24 or in the case of larger items we will use DHL Domestic Express Delivery.
We want you to be ecstatic with your Purchase ! Please buy with total confidence.
If for any reason you are not happy with your purchase, simply contact us through eBay messages and we will issue you with a Returns number. You can then return the item in saleable condition for a Full refund (excluding postal costs), all that we ask is that the item is not used and all packaging is kept in its Pristine condition.
Please Note that this excludes software, mapping and Hygiene products as these can only be exchanged if faulty.
We have extended our returns period for Christmas gifts:
Any item purchased in December 2016 can be returned up until the 8th January, 2017, for a full refund as long as it has not been used and is still in a sellable condition. Just send us an eBay message should you wish to do this and we will be happy to assist.
The Sustuu Store is a consumer electronics retail website dedicated to top brand-name manufacturers and specializes in the categories of GPS, home/office phones, personal care, pet products, and much more.
Interested in becoming a vendor?
We at Sustuu are always looking to expand our product line and build strong relationships with manufacturers and distribution partners.
For all inquiries, please feel free to email us at Please use eBay messaging system
Or give us a ring anytime from 09:00 to 17:30 GMT, Monday - Friday, on 0203 0111 888